Term and Condition

Siam Food Services Limited (hereinafter referred to as the "Company") has created https://shop.siamfoodservices.com (Website ") to facilitate to customers to order products online and deliver the products to you at the specified destination. Therefore, for your benefit, before using the website, please read the terms and conditions of use on the website carefully. If you have any queries, you can ask the Company at the Siam Food Online Shop Call Center, tel: 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.


1. Subscription

1.1 The website https://shop.siamfoodservices.com provides services for customers who have registered to be a Siam Food Online Shop member and general customers who can order products or participate in various promotional activities on the website. However, the benefits vary according to the type of your Siam Food Online Shop membership. 

1.2 Membership registration on the website - Applicants must provide accurate personal information, which is true and current. When there is a change in the said information, you must keep that information up to date. The Company will handle personal information in accordance with the privacy policy of the Company.

1.3 Subscription and order via the website - You must be at least 20 years of age and agree to the terms and conditions of use of this Siam Food Online Shop as well as the privacy policy and other terms and conditions related to online product ordering. You also allow the Company to manage your information, which you must register before using the service.

If you are under the age of 20 (hereinafter referred to as "minors") on the date of the application, you must obtain a consent of parents or a legal guardian before using or registering as a member of the Siam Food Online Shop website and/or application. Although such use facilitates their reasonable and appropriate living, the Company considers that by initiating or continuing to use the website and/or the application of Siam Food Online Shop, the said minors confirm that they have received a consent from their parents or legal guardians. Your parent or guardian must accept the terms and conditions regarding the use of this service and be responsible for: (1) your actions, (2) any service fees related to the use of any service or your purchase of the products, and (3) your acceptance and compliance with the terms and conditions for using this service. If you have not obtained a consent from your parents or legal guardian, you must immediately stop using, accessing the platform and using the service, the Company shall not be responsible for any rights, liabilities or claims resulting from the use or actions of minors on the website and/or applications of the Siam Food Online Shop or as a result of a dispute relating to the age of the minors on any juristic acts in which the minors have been involved. The minor and his/her parent or guardian shall be solely responsible.

1.4 In order to verify the accuracy of the information after membership registration for the first time, you will have to confirm your identity via email. You will receive 1 email with a link to confirm before you can order the products on the website.

1.5 The Company reserves the right to suspend the service and/or revoke your website membership immediately without notice if the Company has reasonable grounds to believe that you have violated these terms and conditions or provide false information in the registration or acting inappropriately, illegally, or against public morals or there are reasonable grounds to believe that you have entered the website with malicious intent.

1.6 If you wish to cancel the registration, you can go to the website and cancel the registration yourself.


2. Details about the products, price and order

2.1 The Company has specified product details and prices for you to use as a preliminary purchase decision. When you have decided to make a purchase of a product or service and have made an order using the product purchase method, please review and check the details of the product and the place of delivery in the documents displayed on the screen before clicking to confirm the order.

2.2 When you confirm the purchase, the Company considers that you have made an invitation to the Company to make an offer to sell products to you. In this regard, you acknowledge that the Company’s ability to sell products to you depends on the amount of products the Company has in its stock. The Company cannot guarantee availability of all products listed on the website, including any possible price changes due to a technical error or a large volume of orders at the same time or there is a price change while you make an invitation to the Company. The Company will consider clicking to confirm the order on the website as a notification of the amount of the product you are looking for. The Company will confirm the number of products that are available and can be delivered to you, including the price of the product that you have to pay on an invoice / purchase order, which is considered the Company’s offer to sell the products. The Company will send an invoice /purchase order to your email that you have provided in the membership system.

2.3 In the event that the Company does not meet the amount specified in your invitation or has changed the product price, the Company will notify you. If you confirm on purchasing the products only as available in the Company’s stock or at the price revised by the Company, , the Company will refund or request additional payment of the price difference in accordance with the terms of the Company.  If the Company does not have the products specified in the invitation, the Company will try to recommend other products that are similar to you. You are able to cancel your purchase of the product at no cost if you find that the proposed product does not meet your purpose.

2.4 When you pay the price of the product, it is considered that you are aware of, satisfied with and accept the product in accordance with the details and qualifications specified. The Company will not guarantee that the product is suitable for your business or any specific purpose. If you are unsure or need additional information to make sure that the product you wish to purchase is suitable for your business or your needs before making a purchase, please ask for information at the Siam Food Online Shop Call Center, call 02-782-6025, 095 - 563 - 3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.

You are aware that prices and promotions on this website are only available for purchase through this website, but does not apply to purchases at the Company's branches.


3. Payment

3.1 You can choose the method of payment by bank transfer via QR Code or by credit, Visa, Visa Electron and MasterCard for payment of goods. You must complete the online payment process on the website. Then the system will display the result of your order that your order has been completed. The Company has the right to cancel your order if your payment is not approved by the payment service provider that you choose to use the service.

3.2 In the event that you order products that must be weighed, such as salmon or meat (sold according to actual weight), the Company will estimate the price by using a standard product weight and inform you before confirming the order. When you click to confirm your order, the website will process a payment as follows:

  • When you pay with a credit card, the Company will temporarily hold on the funds from your credit card once you click to confirm the purchase, which is called “pre-authorization,” in the amount calculated from the standard product weight. The Company will actually charge from the credit card once the actual weight is confirmed, which may be more or less than the pre-authorized amount  We will inform you and confirm via call center service .
  • If you pay by bank transfer via QR Code, the Company will inform you the estimated price using the standard product weight once you click confirm the purchase. After receiving a confirmation of the actual weight, the Company may request for additional payment if the product’s weight is more than the standard or make a refund of the difference if the product’s weight is less than the standard. We will inform you and confirm via call center service.


4. Conditions for receiving products and changing or returning products

4.1 Conditions of product acceptance - You must check the accuracy and condition of the products before signing to receive the product. The delivery of the products is deemed completed once you or your authorized person has signed to receive the products.

4.2 Conditions for exchanging or returning products - You have the right to change or return the product within 7 days from the date you received the product. The said product must be in its original condition on the day the Company delivered the product to you by contacting the Company’s branch responsible for delivering the product to you. The Company will exchange the product or fully refund the paid amount  within 15 days from the date the Company receives the complete form for exchange or return. You thereby consent to the Company to immediately deduct the accumulated points for returned products from your membership account.

The Company reserves the right to refuse an exchange or return of the products if the Company finds that that you use the product improperly, misuse the product or the product is damaged by your own fault.

Product returns after 7 days of receipt may be carried out under the terms of the warranty. You will have to contact the dealer/manufacturer of that product directly.


5. Shipping terms

In the event that you place an order using the Company’s shipping service, the Company's staff will call to arrange the delivery of the product to you at the telephone number provided during the payment process. However, you are not able to change the address or location of the delivery once the payment has been made. Therefore, you must check the correct address or the place of delivery before paying for the product price.

The Company reserves the right for certain products that may require a waiting period from the manufacturer or the distributor, which may result in the delay in the delivery of the products for a specified period. There will be Company’s personnel calling to notify you of the delivery schedule.

The Company will deliver the products upon receipt of payment confirmation from you. In the event that the products are not received within 3 days after the Company has confirmed the product delivery, please call the Siam Food Online Shop Call Center at 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.

The Company will not be held liable for delay in delivery due to force majeure beyond the control of the Company. In the event that the Company is unable to deliver the products to you for reasons such as there is no recipient at the delivery location, or the person residing at the place of delivery refuses to receive the products, you will have to pick up the products at the Company’s branch that arranging for such delivery later.


6. Shipping cost

Shipping costs may vary from time to time by location. You can check the details of the shipping costs on the website or Siam Food Online Shop Call Center, call 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.


7. Intellectual Property

The Company is the owner of the website, https://shop.siamfoodservices.com, the owner of the work and/or the person licensed to use the copyrighted works, trademarks and intellectual property rights (hereinafter referred to as "Intellectual Property")in the contents, images, designs and all other intellectual property on the website.

You, as a visitor and/or service user, are obliged to strictly abide by the laws, good ethics, including these terms and conditions.

You must not do anything that may be considered as copying, modifying, downloading, publicly broadcasting or distributing images, text and/or any other Intellectual Property on the website, which may result in the infringement of intellectual property rights without the permission of the Company. You must not take any action that will affect the normal use of the website, the security or integrity of the website.  You must not send any viruses or programs that are harmful to the website, nor using the website to distribute unsolicited messages (spam) or chain messages nor make false messages to misrepresent facts or distortion in the identification of users of the website nor attempt to access the accounts of other users nor act in any way that obstructs the normal use of the website and/or harms the website and other website users.

If you commit any of the above actions which affects or might affect the Company’s website or other users of the website, the Company will take legal actions against you. You will be responsible for all damages arising from any of the above actions.


8. Miscellaneous

8.1 Governing law - The terms and conditions of any sales transaction on https://shop.siamfoodservices.com and the dispute resolution between you and the Company regarding such transactions will be governed by Thai law.

8.2 Waiver - Failure to enforce any of these terms and conditions will not constitute a waiver of such terms and conditions and will not affect the enforcement of such terms and conditions in the future.

8.3 Modification - Modifications to these terms and conditions are at the sole discretion of the Company which will be effective upon notification via an electronic means or making them appear on the website.  You acknowledge and agree to comply with the said modifications.

8.4 Communication and Notices - You agree and accept that the main communication between you and the Company is via electronic means.


9. Limitation of Liability

In providing customer service through the website, the Company makes full efforts to verify the true information. However, the Company does not certify the accuracy of the information and is not liable for any errors. The Company’s liability to you for any product purchased from the website is limited to the price of such product at the time of purchasing; however, unless you can prove beyond reasonable doubt to the Company that the damages are higher than the price of the product.


10. Report of issues or complaints

The Company has arranged a call center for customers to report any issues or complaints about problems in relation to the service and the Company will find an appropriate solution for you within a reasonable period via email or telephone. You can report the problem or complaint via the Siam Food Online Shop Call Center, call 02-782-6025, 095-563-3638, 095-563-8640, 064-585-3621 every day from 08.30 a.m. - 5.30 p.m.


11. Disclaimers

  • The Company reserves the right to limit the quantity of the purchase as specified on each product.
  • The Company reserves the right to amend, modify or change any information on this website without any prior notice and deems that you have agreed to the revised terms and conditions when you purchase the products.
  • The Company can provide delivery service in a limited area, and the Company has the right to refuse to provide services to customers outside the service area.
  • The Company reserves the right to any information on this website and prohibits anyone from publishing, citing, copying, reproducing or modifying by any means, whether in whole or in part, the information on this website unless obtained prior permission from the Company. The Company reserves the right to not be responsible for damages in all cases that arise from the actions of others intentionally or without the permission of the Company for any edits or changes to the text, information, documents or media on this website along with any reports, information, documents, or media on this website that are distributed, whether specific or general, in the event that may cause misunderstanding or causing damage to property or the reputation of another Company or person.